T-Systems South Africa Customer Interaction Centre

The T-Systems Customer Interaction Centre or CIC is the main entry point for all users in a company - no matter where you are in the world – any time of any day. With more than 250 highly skilled experts in information technology, over 580 different certifications and expert training for voice and customer relations, the CIC team is more than qualified to address any IT pain point.


T-SYSTEMS LAUNCHES INNOVATIVE CUSTOMER EXPERIENCE MANAGEMENT SOLUTION FOR THE AUTOMOTIVE INDUSTRY.

T-Systems South Africa has announced the local availability of its new Customer Experience Management Automotive (CEM Automotive) solution, launched in Germany in July 2015. Delivered jointly by Deutsche Telekom and Salesforce.com, the cloud-based solution is a digital and mobile platform that connects all relevant stakeholders within the automotive industry, from manufacturers to vendors, dealers and ultimately the customer.

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SMART METERING PLATFORMS: THE ANSWER TO THE NATIONAL POWER CRISIS?

Our utility and municipalities are owed tens of billions in unpaid power bills. Traditional prepaid and post-paid metering systems have inherent flaws. Existing meter technology can be retrofitted to smart metering solutions – with a multitude of advantages.

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DYNAMIC WORKPLACE (DWP)
ACCESS TO BUSINESS INFORMATION
WHILE ON THE GO, FROM ANY DEVICE

Today's fast paced business world demands that employees be productive by having access to corporate data and services whether they are at the office, or on the move. Businesses are realising that employees can no longer afford to be chained to a single conventional desktop PCs.
Such access places extremely high demands on security and user (experience)friendliness, whilst on the other hand, mobile working in the secure cloud saves businesses money.

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DYNAMIC SERVICES FOR INFRASTRUCTURE
FLEXIBLY MANAGE YOUR CLOUD RESOURCES

DSI allows clients to flexibly provision IT resources "on-demand" – from scalable memory and storage systems right through to the operation of the most critical business applications. DSI leverages hosted private cloud architecture to provide managed services that can be provisioned in a number of flexible, pay-per-use models. Essentially, this means that organisations can shift IT from being large up-front CAPEX items, to more manageable OPEX costs, reducing total cost of IT ownership.

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INNOVATIVE ACCOUNTS PAYABLE SOLUTIONS
THAT DRAMATICALLY REDUCES COSTS

Accounts Payable departments operate under increasingly stringent financial controls which often results in cumbersome processes, performed by large teams of frustrated people. Simultaneously, the success and efficiency of their processes significantly impacts vendor relations and corporate profitability - making it difficult for AP teams to rise to increasing demands for cost-cutting within organisations.

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